Frequently Asked Questions
Everything you need to know before your next big race.
How long does shipping take for heavy equipment like bike trainers?
Standard shipping for oversized items typically takes 5-7 business days. Smaller items like nutrition and apparel usually arrive within 3-5 business days.
What is your return policy for wetsuits?
Wetsuits can be returned within 30 days of purchase, provided they are in brand-new condition, have not been used in water, and include all original tags and packaging.
Do you offer international shipping for international Ironman events?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I ensure I'm ordering the correct size for tri-suits?
Each product page includes a detailed size chart. Since tri-suits are designed for a compression fit, we recommend measuring your chest, waist, and hips before placing an order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
Are the electronics, like GPS watches, covered by a warranty?
Yes, all electronics sold at Triathlete Store come with a full manufacturer's warranty. We also offer extended protection plans for accidental damage at checkout.